ECC Team

Michael is a lifelong resident of Sumner County. He served locally in law enforcement for twenty-seven years as a police officer, school resource officer, and Drug Task Force investigator. Michael achieved the rank of lieutenant before transitioning to the Emergency Communications District as the director in 2021. In addition, he assumed the role of director for the Emergency Communications Center in 2025. Michael believes the purpose of public safety—police, fire, medical, and telecommunications—is to make a positive difference in the lives of the people we encounter. Michael attended Volunteer State Community College where he obtained an Associate of Science in Business and later earned a Bachelor of Science in Organizational Leadership from Columbia Southern University. He also completed the Northwestern University School of Police Staff and Command. He and his wife of twenty-seven years, Amber, have two sons, Mason and Jay.

Born and raised in Nashville, Tennessee, Amy has dedicated her career to serving the community through public safety communications. She began my career as a telecommunicator with the Hendersonville Police Department in January 2004 and transitioned to the Sumner County Emergency Communications Center following countywide consolidation in July 2017. Over the years, Amy has served in multiple roles including Communications Training Officer (CTO), Shift Supervisor, Operations Manager, and currently Deputy Director. She has also held responsibilities as both a Terminal Agency Coordinator (TAC) and Alternate TAC. What began as a job quickly became a meaningful career, allowing her to build strong connections with both the community and the public safety professionals who serve it. Amy takes pride in witnessing the evolution of the emergency communications field, especially its advancement in technology and recognition as a critical component of first response.

Callie Briggs serves as the Operations Manager for the Sumner County Emergency Communications Center, where she oversees daily operations, training, and quality assurance/quality improvement initiatives. In this role, she is responsible for ensuring efficient center operations, maintaining high performance standards, and supporting the ongoing development of communications personnel. Callie began her career in public safety in 2015, gaining experience in emergency medical services and serving as a member of a local volunteer fire department. Her diverse background in frontline response and communications provides her with a well-rounded perspective on emergency services and the critical role of effective coordination.
She holds multiple instructor licensures through the Association of Public-Safety Communications Officials (APCO) and the American Heart Association (AHA), reflecting her commitment to professional development and high-quality training. Callie is dedicated to fostering a culture of continuous improvement, operational excellence, and service to the community.

BJ serves as the Support Services Manager for the Sumner County Emergency Communications Center, where he oversees and supports policy development, CAD administration, public outreach, records requests, and peer support, and also serves as a court liaison. He holds a Master of Business Administration with a focus on Leadership and, prior to joining the ECC, spent 22 years in restaurant management and leadership. BJ also previously served as a pastor and stateside missionary, during which time he planted and established two churches in Central Arkansas. BJ resides in Gallatin with his wife, Angela, their five children—Alex, Maddy, Abby, Grace, and Max—and their two dogs. He is deeply committed to his colleagues, first responders, and the citizens of Sumner County. He strongly believes in servant leadership and considers being a positive influence in the lives of others to be one of the most meaningful and impactful aspects of life.

Missy began her career as a dispatcher with the Hendersonville Police Department in December 2007 and transitioned to the Sumner County Emergency Communications Center in 2017 following countywide consolidation. In 2020, she was promoted to Office Manager and serves as part of the command staff, overseeing administrative operations including payroll, human resources, budgeting, purchasing, onboarding, and supporting the overall function of the center. Originally from Missouri, Missy brings extensive experience in public safety and is committed to supporting both the personnel and mission of emergency communications. She values strong leadership, effective communication, and the critical role the center plays in serving the community. Outside of her professional role, Missy is a proud mother to three children—Lilly, Savannah, and Dexter, who continue to be her greatest motivation.

Michael O’Neal is the Quality Assurance Supervisor at the Sumner County Emergency Communications Center where he helps support the quality and effectiveness of emergency communications. In his role, he works to promote continuous improvement, provide feedback, and help ensure high standards in call handling and operations. He is dedicated to supporting public safety professionals and strengthening the services provided to the community.

Jacy Shumate serves as Training Supervisor where she oversees the development and success of new and existing personnel through structured training, mentorship, and performance support. Passionate about professional growth and operational excellence, she is committed to maintaining high standards, improving processes, and ensuring staff are prepared to deliver exceptional service to the community. Her leadership focuses on fostering confidence, teamwork, and continuous learning in a fast-paced, high-stakes environment.

Corrine Kiesle is the administrative assistant for the Sumner County Emergency Communications Center where she keeps things organized and running smoothly behind the scenes. With a background in emergency communications, she understands the fast-paced nature of the job and the dedication it takes to support both callers and responders. She enjoys being part of a close-knit team, takes pride in supporting those on the front lines, and values the role she plays in helping serve the Sumner County community.

Ken Smithers is a dedicated public safety professional with a lifelong commitment to serving his community. Born and raised in Syracuse, New York, Ken began his career in emergency services at just 16 years old, starting as a Basic EMT then advanced to the level of paramedic. In 2018, Ken relocated to Tennessee. He has served as a dispatcher in both New York and Tennessee. Ken has developed specialized expertise in Computer-Aided Dispatch (CAD) administration, supporting system efficiency and helping improve response workflows for emergency services. Outside of his professional responsibilities, Ken remains actively involved in the field by volunteering with Southeast Volunteer Fire, continuing to provide EMS support and staying connected to the front lines of emergency response.

Rich proudly serves as the Systems Administrator supporting 911 and public safety services for Sumner County, helping ensure the technology behind emergency response is reliable, secure, and ready. His work focuses on building and keeping critical systems running smoothly so first responders can stay connected and serve the community without interruption. With over 25 years in information technology and a deep commitment to serving others, Rich brings a practical, people-friendly, solutions-focused approach to his role. He is passionate about using technology to strengthen emergency services and support the safety and well-being of the people of this community. Rich and his wife, Val, have lived in Sumner County for 25 years and are grateful to have raised their three children here.