logoThe Sumner County Emergency Communications Center is the primary answering point for all 9-1-1 emergency calls in Sumner County and is responsible for the dispatching of police, fire, and EMS field resources.

The Emergency Communications Center is the critical link between community members calling for assistance and the Public Safety Responders in the field. When you contact the Sumner County Emergency Communications Center, you will speak with a highly trained Public Safety Telecommunicator, whose mission is to provide the highest level of quality service by maintaining “cool calm” and professional demeanor. They are in constant contact with Emergency Services personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance.

The Sumner County Emergency Communications Center operates with state-of-the-art equipment. The center is also equipped with a video wall that allows dispatchers to view live video from a closed circuit TV system, as well as news and weather that affects Sumner County. These innovative feature helps Telecommunicator to be more proactive in their duties by providing deployed resources with updates they obtain.



You may have noticed if you’ve called 9-1-1 recently that our dispatchers are asking you a few extra questions. Our goal is to pre-screen every single caller for flu like symptoms. Sometimes the questions may not seem relevant to you, but we ask that you please remain patient and understanding while allowing our dispatchers to gather the information we need.

We want to keep all of our Police, Fire, and EMS personnel safe and protected, as well as our Citizens. Taking the time to answer these simple questions can prevent illness from spreading.

Questions we may ask are:

  • Are you or anyone in the house running a fever?
  • Do you have a cough?
  • Are you short of breath?
  • Have you traveled by plane or been to an airport in the last fourteen days?
  • Have you been in contact with anyone who has screened positive for COVID-19?

Sumner County ECC dispatchers may ask if it is possible to meet EMS crews outside to reduce exposure. Also, please understand if there is a ‘yes’ to any of these questions above, family members will not be permitted to ride in the ambulance to the hospital in an effort to again, reduce exposure. Thank you for your understanding and patience during these trying times.

And last but not least:

Hand washing is the number one way to prevent the spread of germs!

For any life-threatening emergency, call 9-1-1

For information about public screening call 615-714-7247 or visit the Health Department Site

To stay up-to-date on the latest COVID-19 information visit the CDC Site

Telecommunicators Are The Calm Voice In The Dark Night


E 911

Please call 9-1-1 to request ambulance, fire, or police response or go to your nearest emergency room.

Important Differance

The 911 Emergency System makes an important difference in our community every day. It is your first source of help in times of crisis and it can mean the difference between life and death. When used properly, 911 can save seconds and seconds can save lives.


Assign emergency calls to responding units in the field using Computer Aided Dispatch.


Emergency Responders will rely on you to be their eyes and ears when responding to emergency calls.

911 Call Taker

Gathering vital information and documenting that information as quickly and accurately as possible.

911 Call Taker

You are the first “first responder” during an emergency. You will be the voice of the department and will gather important information that will ensure that the responders will arrive to the scene of the as quickly as possible.

Sumner County ECC

911policefiremedicalThe Sumner County Emergency Communications Center is the “Pulse of the Community.” When disastrous incidents happened within our community, the E 9-1-1 Telecommunicator is essentially the first responder. The E 9-1-1 Center is staffed with trained professionals responsible for receiving and disseminating 9-1-1 calls for service.

In Case of Emergency

Please call 9-1-1 to request ambulance, fire, or police response or go to your nearest emergency room.

For non-emergency situations, please call 615-451-3838.

Important information when making a 911 call

  • The most important piece of information to know when calling 911 is the address where the emergency is occurring. Whether it is in a house, a business, a highway or in a residential area, it is vital that the first responders know the address of the emergency so that the situation can be dealt with as quickly as possible.
  • 911 personnel are not police officers or fire department employees, each one, however, is trained to handle emergency situations efficiently. The 911 operator will ask questions that are designed to produce a safe, appropriate response in the least amount of time as possible. Please be sure that you are cooperative when speaking with an operator and provide as much relevant information as possible. The operator is trying to help you. By providing good information you will expedite the process and insure the best results for all concerned.

From Behind the Mic.

dispatcherIn North America, where 9-1-1 was chosen as the easy access code, the system tries to automatically associate a location with the origin of the call. This location may be a physical address or other geographic reference information such as X/Y map coordinates. The caller’s telephone number is used in numerous manners to track a location that can be used to dispatch police, fire, emergency medical and other response resources.

Denise Amber Lee

dal1Denise’s worst and last day on Earth began as most days, loving and providing for her two little boys.  January 17, 2008 was no different.  While cutting her oldest son’s hair, Noah age 2, on the back porch of their North Port, Florida home, a predator named Michael King was cruising the neighborhood looking for opportunities. Denise Amber Lee was a 21-year-old loving mother of two boys, whose husbandworked three jobs so that Denise could stay home and raise their children. Denise was abducted from the Lees’ rented home in North Port, Florida in the middle of the day. Somehow the intruder gained entry and control of Denise, who most likely saved her children’s lives. Denise’s father, Detective Rick Goff, was able to call on all area state, county and municipal law-enforcement agencies to search for Denise and her captor immediately following her abduction

Tennessee Emergency Communications Board

The Tennessee Emergency Communications Board, which is a division of the Department of Commerce & Insurance, was created to assist and support Emergency Communications District (ECD) boards across Tennessee. The Board works on the local, state and federal levels to facilitate the technical, financial and operational advancement of Tennessee’s 911 system and its ECDs. As part of this advancement, the Board is currently engaged in a revolutionary project to modernize the State’s aging 911 infrastructure, converting it from analog to digital. This Next Generation 911 project involves the construction and management of a statewide internet protocol platform that will vastly improve 911 call delivery, provide additional layers of redundancy, and enhance interoperability between ECDs. The Board’s progress on this project makes Tennessee one of the nation’s leaders in 911.

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