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Your call is
our commitment

Our Mission

We are the first voice in an emergency serving with dedication, professionalism, and integrity. Every call. Every time.

For any non-emergencies, please call 615-451-3838.

Collaboration
of ECD & ECC

The Emergency Communications District (ECD) exists to support the functions of 911—to correctly route calls, answer the calls, and dispatch resources or transfer a call based on the needs or location of the caller. Because the Emergency Communications Center (ECC) handles a large majority of the calls originating in Sumner County, the ECD collaborates with the ECC to support the ECC functions. The ECD begins by having staff who maintain GIS data for all of Sumner County. All addresses and street names, among other data, are loaded onto computer aided dispatch software used by telecommunicators and field responders for the accurate location of those in need.

The ECD employs a systems administrator who maintains nearly all of the hardware and software needed to properly run the ECC. Servers, CAD stations, telephones, software for unit recommendations, and updates are just a few areas of focus that must work together seamlessly to process calls and dispatch resources. The ECD also purchases much of the equipment used by the ECC. The ECD purchased the CAD software used by the ECC to properly process calls for service.  Training is vital to the success of our mission. The ECD funds a significant amount of training for our ECC telecommunicators. This includes initial training, required recertifications, specialized training, and conferences.

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Join
Our Team

Become a 911 Emergency Telecommunicator – Be the Voice That Saves Lives

As a 911 Emergency Telecommunicator with the Sumner County Emergency Communications Center, you serve as the critical first link between the public and emergency responders, handling both emergency and non-emergency calls, making rapid decisions, and coordinating police, fire, EMS and emergency management responses in real time. This fast-paced, high-impact role requires the ability to remain calm under pressure, think critically, and communicate clearly while managing multiple situations at once.

Key highlights of the position include:

Answering and prioritizing emergency calls and dispatching appropriate resources

Providing lifesaving instructions and reassurance to callers in crisis

Maintaining constant communication with field units to ensure responder safety

Working in a team-oriented, 24/7 environment, including nights, weekends, and holidays

Completing comprehensive training and obtaining required certifications within the first six months

This is more than a job. It’s a career of service, purpose, and impact for those ready to answer the call.

Apply Now

Address:

255 Airport Road Gallatin, TN 37066

Contact:

615-451-1200

Address:

253 Airport Road Gallatin, TN 37066

Contact:

615-451-3838

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