The Sumner County Emergency Communications Center is the primary answering point for all 9-1-1 emergency calls in Sumner County and is responsible for the dispatching of police, fire, and EMS field resources.
The Emergency Communications Center is the critical link between community members calling for assistance and the Public Safety Responders in the field. When you contact the Sumner County Emergency Communications Center, you will speak with a highly trained Public Safety Telecommunicator, whose mission is to provide the highest level of quality service by maintaining “cool calm” and professional demeanor. They are in constant contact with Emergency Services personnel and are responsible for the deployment and coordination of resources for both emergency and non-emergency requests for assistance.
The Sumner County Emergency Communications Center operates with state-of-the-art equipment. The center is also equipped with a video wall that allows dispatchers to view live video from a closed circuit TV system, as well as news and weather that affects Sumner County. These innovative feature helps Telecommunicator to be more proactive in their duties by providing deployed resources with updates they obtain.[/fusion_text]
IMPORTANT INFORMATION ABOUT COVID-19 (CORONAVIRUS)
You may have noticed if you’ve called 9-1-1 recently that our dispatchers are asking you a few extra questions. Our goal is to pre-screen every single caller for flu like symptoms. Sometimes the questions may not seem relevant to you, but we ask that you please remain patient and understanding while allowing our dispatchers to gather the information we need.
We want to keep all of our Police, Fire, and EMS personnel safe and protected, as well as our Citizens. Taking the time to answer these simple questions can prevent illness from spreading.
Questions we may ask are:
- Are you or anyone in the house running a fever?
- Do you have a cough?
- Are you short of breath?
- Have you traveled by plane or been to an airport in the last fourteen days?
- Have you been in contact with anyone who has screened positive for COVID-19?
Sumner County ECC dispatchers may ask if it is possible to meet EMS crews outside to reduce exposure. Also, please understand if there is a ‘yes’ to any of these questions above, family members will not be permitted to ride in the ambulance to the hospital in an effort to again, reduce exposure. Thank you for your understanding and patience during these trying times.
And last but not least: