Telecommunicator Job Description

Public Safety Telecommunicators serve as the critical link between the public and emergency responders, providing a calming voice in time of need. They may be exposed to stressful, emotionally challenging, or traumatic situations. Successful candidates must possess the resilience necessary to maintain composure, exercise sound judgment, and perform effectively under pressure. The Sumner County Emergency Communications Center supports employee wellness through peer support, critical incident stress management resources, employee assistance services, and other initiatives that promote mental health and resiliency.

The hiring process includes an oral interview, extensive background investigation, psychological evaluation, job-related physical examination, and drug screening.

The standard work schedule consists of 12-hour shifts on a two-week rotating schedule (three-day weekend every other week after the initial training.)

For additional information, please contact:

Missy Behel
mbehel@sumnerecc.org