This is your best choice when calling 911. The phone’s address and number will always be displayed for the 911 dispatcher.
These private phone systems may not interface with 911 to provide automatic location and number identification and routing features. Also, a caller usually needs to dial “9” for an outside line on most business phones. Dial carefully; many accidental 911 calls are received from businesses that have to dial “9” and then “1” for long distance.
Internet (VOIP) Phones
Voice over Internet Protocol, or VoIP, phone service allows you to make and receive calls using an Internet connection. You may not even realize that you no longer have landline phone service because many providers simply call it “home phone service.” It’s usually bundled with internet and cable service.
VoIP works differently when calling 911. Consider these critical factors regarding internet phones:
- A VoIP phone location must be registered. Check with your service provider on how to register your address and to determine the level of emergency calling features available.
- If your phone is not registered, 911 calls may not go to the correct 911 center.
- When the power is out, so is your phone. VoIP requires power. Even though VoIP phones have batteries, they will only last a few hours.
If you travel with your VoIP adapter, your 911 call could be routed to the wrong state or country if you don’t remember to update the address. Call from another phone, preferably a landline.
- Be an informed consumer. When considering switching from traditional landline service to VoIP, be sure to read the fine print. Realize that the 911 service you have come to rely on may not work the same with this new phone service.